Refund policy

Returns

We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging, with all parts included.

To start a return, email custominstallparts@gmail.com with your order number and the reason for the return. We will reply with return instructions. Returns sent without contacting us first may not be accepted.

Return shipping

The buyer pays return shipping. If we sent the wrong item, or your item arrived damaged or defective, we will cover the return shipping.

Refunds

Once your return arrives and we have inspected it, we will email you and issue your refund to the original payment method within 14 days.

Because shipping is free, the actual shipping cost we paid to send your order will be deducted from your refund. This does not apply if we sent the wrong item or your item arrived damaged or defective.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us right away with your order number and a photo of the problem, and we will make it right.

Clearance Items

Clearance items are final sale. No returns or refunds. If a clearance item arrives damaged or defective, or we sent the wrong item, email us within 30 days of delivery with your order number and photos and we will ship you a replacement at no cost.

Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order for the item you want.

Cancellations

To cancel an order, email us as soon as possible. Orders that have not shipped can be cancelled for a full refund. Once an order has shipped, it follows the return process above.